Our Customers are our number 1 priority. This is an easy statement to make but not so easy to proove....
In order to ensure a high standard of service and consistency, we allocate one member of our Customer Services Team to act as a main point of contact for all communication with the customer.
The Customer Services Supervisor is in place to track and correlate any issues that may arise in order to monitor and improve performance.
We hold monthly Customer Review Meetings and include customers in the process, where applicable.
The main KPI requested is our 'delivery performance on time and in full', which continuously exceeds 97.5%
PODs are electronically scanned, normally within 24 hours and are viewable directly through our website.
The senior staff at David Hathaway are personally available 24/7 each day of the year, if required.
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