Main Point of Contact

In order to ensure a high standard of service and consistency, we allocate one member of our Customer Services Team to act as a main point of contact for all communication with the customer.

Customer Services Supervisor

The Customer Services Supervisor is in place to track and correlate any issues that may arise in order to monitor and improve performance.

Customer Review Meetings

We hold monthly Customer Review Meetings and include customers in the process, where applicable.

 

Monitor Specific KPIs

The main KPI requested is our 'delivery performance on time and in full', which continuously exceeds 97.5%

PODs Electronically Scanned

PODs are electronically scanned, normally within 24 hours and are viewable directly through our website.

24/7 Staff Availability

The senior staff at David Hathaway are personally available 24/7 each day of the year, if required.

 

Not Find The Information You Were Looking For?

Customer care is our number 1 priority and our team are always happy to hear from you and answer any question you may have. Call us on 01454 334500 or email enquiries@dhtl.co.uk